Inbound enquiry triage workflow for SMEs
Inbound enquiry triage helps SMEs respond quickly to high-fit opportunities while routing low-priority enquiries with consistency.
Compared to lead qualification: triage optimises first response, ownership, and queue hygiene; qualification scores fit against your rubric before deeper sales investment—often sequenced as triage → qualification.
Workflow highlights
- Classify enquiry type and urgency.
- Identify missing context before first response.
- Assign owner and suggested response path.